I subscribed to Antstream Arcade through the Google Play store. How can I get a refund?
We're sorry to hear that you're not having the best experience with Antstream Arcade! We would love the chance to try and solve any issues you are experiencing, so please work with us to make Antstream Arcade everything you want :)
If it has been less than 48 hours, please follow this article - https://antstream.zendesk.com/hc/en-gb/articles/360002045318-FAQs-Cancelling-Subscription-Google-Play
After those steps have been completed, Google Play should refund your payment.
If it has been more than 48 hours, please follow this article - https://antstream.zendesk.com/hc/en-gb/articles/360002044898-FAQs-Refunds
After you have followed the above article, the information we will require to process a Google Play store refund is as follows:
- GPA Order ID (this will have been sent to you in an email from Google)
- Bank details
- If you're in the UK, this will be your name, bank name, account number and sort code.
- If you're outside of the UK, this will be your name, IBAN and BIC/Swift code, which you can get from your bank.
Once we have this information, your refund will be processed within 7 days.